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Privacy Policy

Last updated: July 14, 2026

1. Information We Collect

When you use our service, we collect the following information:

  • Your name
  • Your email address
  • Subscription status
  • Account login information (email + password)

Important: We only store your email, subscription status, and basic account information needed for login. Your booking data, guest information, and all your business data remain on your own devices. We never access or store your business data. You are solely responsible for your business data.

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process your subscription
  • Respond to your inquiries and provide support
  • Send you important service updates
  • Improve our products and services

3. Your Business Data

All your business data—including bookings, guest information, cleaner schedules, expenses, and financial records—is stored locally on your own devices. We do not have access to this data. You remain in full control of your business information at all times.

Your data stays yours. Always.

4. Data Retention & Deletion

We retain your account information only as long as your subscription is active, or as required by applicable law. You have the right to request deletion of all your personal information at any time.

To delete your data: Contact us through our contact page, and we will permanently delete all your personal information within 30 days.

5. Sharing of Information

We do not sell your personal information. We may share your information only with:

  • Service providers who help us operate (Back4App for secure data storage)
  • Payment processors (Stripe) for subscription payments
  • Legal authorities if required by law

All third parties are contractually obligated to protect your information.

6. Your Rights

You have the right to:

  • Request access to all personal data we have about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt-out of any marketing communications
  • Export your data in a portable format

To exercise any of these rights, contact us through our contact page.

7. Data Security

We implement appropriate measures to protect your information against unauthorized access, alteration, or destruction. Your password is hashed and never stored in plain text. However, no method of transmission over the internet is 100% secure.

8. Cookies

We use essential cookies only to make our website work properly. These do not track you across other websites.

9. Children's Privacy

Our service is intended for Airbnb hosts and property managers. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date.

11. Contact Us

For privacy-related questions, data requests, or data deletion requests, contact us:

📧 Contact Us Page

By using UpgradeHub, you acknowledge that you have read and understood this Privacy Policy.